Frequently Asked Questions
Everything you need to know about your high-performance audio journey.
What is the typical lead time for Neurochrome amplifier modules?
Most in-stock modules ship within 1-2 business days. For custom-built units or backordered circuit boards, please allow 7-10 business days for assembly and testing before dispatch.
Do you offer international shipping for DIY kits?
Yes, we ship our high-fidelity audio components worldwide via DHL and FedEx. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
What is your return policy for electronic components?
We offer a 30-day return policy for unopened and unused kits. Please note that once a circuit board has been soldered or a module has been integrated into a chassis, it is no longer eligible for return due to the nature of electronic assembly.
Are your power amplifiers compatible with international voltage standards?
Our universal power supplies are designed to operate on both 110-120V and 220-240V mains. Please ensure you configure the internal jumpers or switches according to the provided documentation before powering on.
What kind of technical support do you provide for DIY builders?
Every purchase includes access to comprehensive assembly manuals and circuit diagrams. We also provide email-based technical support to help you troubleshoot your build and achieve optimal performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.